Solace Medical is dedicated to meeting the healthcare needs of our community. If
you believe that you are a capable leader and can help us to work with our
healthcare partners as we deliver comfort, then we invite you to consider
becoming a member of our team. Our database of current job openings is updated
regularly. Please review the site often for new and exciting opportunities.
Solace is an equal opportunity employer m/f/d/v.
Patient Care Technician
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The Driver/Technician is responsible for the delivery, set-up and pick up of DME equipment, supplemental oxygen products, and supplies to home care patients within a prescribed and assigned geographical area for Slidell and Gulfcoast.• To become familiar with all DOT and FDA regulations as they pertain to oxygen.• Assists, when necessary, the pulling of equipment and supplies from the warehouse as prescribed on patient/client delivery tickets.• Loads the equipment, oxygen systems, and related supplies on to a delivery vehicle.• Determines or obtains best daily route, then drives delivery vehicles on that route, to deliver durable medical equipment, oxygen, and supplies to home care patients/clients in a timely manner.• Provides patient/client orientation, instructing on the proper use of equipment, when applicable.• Works with patients/clients to solve a variety of problems, thereby acting as a company field representative.• Picks up rental equipment, as directed.• Returns and unloads returned rental equipment at the warehouse facility.• Completes delivery and pickup paperwork promptly and accurately, returning said paperwork to the appropriate facility personnel.• Assists in cleaning and disinfecting rental equipment. Assists in minor repair work.• Performs daily preventive maintenance, as required, on assigned vehicle.• Maintains a neat, clean personal appearance.• Promotes teamwork among co-workers that includes assisting fellow drivers, as needed.• Works Saturdays on a predetermined, rotating schedule.• Takes "on call" time on a predetermined, rotating basis, coinciding with the Saturday shift.• Performs warehouse and office maintenance tasks as required.
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Customer Service Representative
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The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third party reimbursement.
• Answers incoming phone calls, takes customer orders.
• Maintains open communication with patients/clients and referral sources.
• Responds to patient/client questions and problems.
• Services walk-in customers.
• Assists in preparing driver routes, logs route changes and driver communication on route sheets as they occur.
• Sets up new patient/client files. Verifies private insurance, Medicare, Medicaid coverage.
• Prepares a therapist's follow-up sheet for each new respiratory patient.
• Clears previous day's route, reviews paperwork for completeness and accuracy.
• Prepares daily bank deposit from route.
• Keys direct sales invoices into the computer.
• Pulls and keys orders into the computer.
• Prepares invoices for the following day's route deliveries.
• Maintains rental files by verifying customer is still using equipment verifying Medicaid coverage each month and following up on Medicaid Pending patients.
• Maintains concentrator exchanges, checks, and serial numbers in the computer.
• Types follow-up referral letters.
• Performs other duties as requested.
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